Privacy Policy

DR ProFresh Carpet & Upholstery Cleaning – Privacy Policy

1. Introduction

  • DR ProFresh Carpet & Upholstery Cleaning (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data.
  • We comply with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Information We Collect

  • We may collect the following personal data:
    • Name
    • Address
    • Phone number
    • Email address
    • Payment details
    • Any other information you choose to give to us.

3. How We Use Your Information

  • We use your personal data to:
    • Process bookings and provide our services.
    • Communicate with you about appointments and services.
    • Process payments.
    • Maintain customer records.
    • If you consent, send you marketing communications.
    • Comply with legal obligations.

4. Legal Basis for Processing

  • We process your personal data based on:
    • Contractual necessity (to provide our services).
    • Your consent (for marketing).
    • Legal obligations.
    • Legitimate interests.

5. Data Sharing

  • We may share your data with:
    • Payment processors.
    • Our employees, and contractors.
    • Legal authorities if required.
  • We will not sell your data to any third party.

6. Data Security

  • We take appropriate measures to protect your personal data from unauthorized access, use, or disclosure.

7. Data Retention

  • We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
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8. Your Rights

  • You have the right to:
    • Access your personal data.
    • Rectify inaccuracies.
    • Erase your data.
    • Restrict processing.
    • Data portability.
    • Object to processing.
    • Withdraw consent (for marketing).
  • You can exercise these rights by contacting us.

9. Contact Us

  • For questions or concerns about this policy, contact us at:
    • Phone: 07368953464
    • Email: info@drprofresh.com

10. Complaints

  • You have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

11. Changes to This Policy

  • We may update this policy periodically. We will notify you of any significant changes.